All items must be suitably packaged. Computer/Electronic items should be supported by polystyrene moulds and ideally packed in the original cartons. Fragile items should be well wrapped and packed in polystyrene and ideally double boxed. Any empty spaces in boxes should be filled with packing to ensure the box is not crushed. Heavy items need to be placed in double walled boxes to prevent them from bursting open. All items need to be able to withstand an automated sorting system.

The standard contract limits the compensation payable to a maximum of £50. No liability will be accepted for damage to items that BBA or the parcel network deems to be not properly packed.

Increased liability cover may be purchased, we call this ILC. You MUST declare the value of the consignment and you will be charged according to that value. When declaring values an allowance should be made for the age and condition of the goods. The declared value must reflect the actual value of the goods being transported.

This is subject to a maximum of £3,000 per consignment of computer equipment, peripherals, software, mobile telephones and accessories, or other audio or visual equipment; or £15,000 per consignment for any other goods.

There are some items that are not acceptable for carriage through the parcel network, these include: living creatures, bullion, ammunition, money, firearms, fireworks and items that are illegal under UK Law.

Under no circumstances does BBA carry any item that is marked with the diamond shaped 'hazardous chemicals' warning flash. If they are unwittingly received the consignor will be held liable for any fine, loss, damage or injury resulting from their acceptance.

Overnight Parcels & Pallets Service Guide

There are some items that can travel through the parcel network, but travel through solely at the owners risk and BBA are not prepared to offer any liability cover whatsoever.

Such items include:

perishables

cheque's

precious stones

pictures

precious metals

jewellery

furs

stamps

pottery

wines and spirits

securities

antiques

watches

ceramics

works of art

glass

plasma screens

money orders

tobacco

Obviously there has to be a time period after which a claim will be rejected.

In the case of damage or part delivery we must be advised in writing within 3 working days of date of delivery. The Claim must be made in writing within 14 working days.