All items must be suitably packaged.
Computer/Electronic items should be supported by polystyrene moulds and ideally packed in the original cartons.
Fragile items should be well wrapped and packed in polystyrene and ideally double boxed.
Any empty spaces in boxes should be filled with packing to ensure the box is not crushed.
Heavy items need to be placed in double walled boxes to prevent them from bursting open.
All items need to be able to withstand an automated sorting system.

Standard Liability Cover

The standard contract limits the compensation payable to a maximum of £50.
No liability will be accepted for damage to items that BBA or the parcel network deems to be not properly packed.

Increased liability Cover

Increased liability cover may be purchased, we call this ILC. You MUST declare the value of the consignment and you will be charged according to that value. When declaring values an allowance should be made for the age and condition of the goods. The declared value must reflect the actual value of the goods being transported. This is subject to a maximum of £3,000 per consignment of computer equipment, peripherals, software, mobile telephones and accessories, or other audio or visual equipment; or £15,000 per consignment for any other goods.

Items Not Acceptable of Carriage

There are some items that are not acceptable for carriage through the parcel network, these include: living creatures, bullion, ammunition, money, firearms, fireworks and items that are illegal under UK Law. Under no circumstances does BBA carry any item that is marked with the diamond shaped ‘hazardous chemicals’ warning flash. If they are unwittingly received the consignor will be held liable for any fine, loss, damage or injury resulting from their acceptance.

Items That Travel at Your Own Risk

Overnight Parcels & Pallets Service Guide There are some items that can travel through the parcel network, but travel through solely at the owners risk and BBA are not prepared to offer any liability cover whatsoever. Such items include:

  • Perishables
  • Cheque’s
  • Precious stones
  • Pictures
  • Pprecious metals
  • Jewellery
  • Furs
  • Stamps
  • Pottery
  • Wines and spirits
  • Securities
  • Antiques
  • Watches
  • Ceramics
  • Works of art
  • Glass
  • Plasma screens
  • Money orders
  • Tobacco

Time Scales in the Event of Loss or Damage

Obviously there has to be a time period after which a claim will be rejected. In the case of damage or part delivery we must be advised in writing within 3 working days of date of delivery. The Claim must be made in writing within 14 working days.